This page works with sections 6, 7 and 8 of our Terms of Use. GetAPlot is run by Mahir Labs (a sole proprietorship of Juhi Singh).
Listing time
- Time you have bought for a listing is not refundable, including when you close or delete the listing early.
- The exception: you were charged and the time was not added (for example a technical fault), or you were charged twice. Write to us within 7 days with the payment reference.
- Cancelling a listing early does not refund unused days.
- Free listings cost nothing (your first 2 listings, 90 days each), so there is nothing to refund.
Unlocking an owner’s number
- The ₹20 unlock fee is not refundable, because the number is shown the moment you pay.
- The exception: you were charged and the number was not shown to you (for example a technical fault), or you were charged twice. Write to us within 7 days with the payment reference.
How to ask for a refund
Write to support@mahirapps.com within 7 days of the payment and include:
- the payment reference;
- the listing id (or link);
- the mobile number registered on your account.
Approved refunds go back to the original payment method and usually reach your account in 5 to 7 working days, depending on your bank or card issuer.
Failed or timed-out payments
If a payment fails or times out and money was debited, our payment partner, an RBI-authorised payment aggregator, reverses it automatically to the same account or card, usually in 5 to 7 working days. If it has not reached you after that, write to support@mahirapps.com with the payment reference and a screenshot or statement line.
Disputes and chargebacks
Please write to us first. We reply within the timelines on our grievance page: acknowledgement within 24 hours and resolution within 15 days. Abuse of chargebacks can lead to your account being suspended. Paid time is not refunded where we close an account or remove a listing for a breach of the Terms.
See also Pricing and Delivery policy.